Disrupt Yourself: The Leadership Shift You Can’t Ignore (with Fran Southwood)

What happens when you accidentally delete a brilliant interview… and life hands you a second chance?

In this Dynamic Leader Conversation, I’m joined by the incredible Fran Southwood, CEO of AusContact Association, to talk about what it really means to disrupt how you’re showing up as a leader—not for the sake of change, but because the world (and your people) are demanding something better.

We unpack the conference theme Innovation. Disruption. Evolution. and why it’s not just a contact centre conversation—it’s a leadership conversation.

Inside this episode, we explore:

• Why technology alone won’t solve your leadership challenges

• How leaders get stuck in the “comfy chair” of busy work

• The hidden cost of “doing more with less” (and why it’s breaking people)

• How to create space to think when you feel like you have none

• The difference between harmony and appeasing

• Why your best people might be the ones who challenge you most

• How to build the confidence to push back, set expectations, and lead with intention

• Why multitasking at conferences (and in leadership) is keeping you small

Fran shares practical, real-world insights from inside the industry—along with a powerful reminder:
If you’re not willing to disrupt yourself, be prepared to be disrupted.

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